Return Policy

Due to the customized nature of all the products we produce at Custom Gifts ‘R’ Us, we cannot offer returns. Your product is designed with care and is entirely personal to you and loved one.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to ensure that you are happy with the final masterpiece.

If you received the wrong product, incorrect size or print, or your product was damaged in transit, we will, of course, replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion.

Please be aware that when we create your artwork, we use the information you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It is your responsibility to submit a high-quality photo that adheres to our submission guidelines. Low-quality photos will result in low-quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we cannot guarantee that special requests will be adhered to - for example, we cannot edit a photo to close or open a mouth, add a smile etc. We can, however, remove red-eye, edit eye colour and other requests. 

Please note that all examples on site were made from high quality, high-resolution photos. Blurry, low-quality photos will not allow our design team to produce high-quality finish you see on site.